Use & Care

The following tips will help extend the life of your new Contour Adjustable Bed:

Do:

Rotate your mattress from head to foot once a month. When a bed is in the “sitting position” sixty percent of the person’s weight is concentrated on a small area which might cause temporary depressions. Rotating gives the mattress the opportunity to recover.
Check your power cord and wired hand control cord (if applicable) for damage regularly. Occasionally we find that a bed pushed too close to a wall can damage the power plug as it brushes against the wall while being adjusted and household pets have been known to chew on electrical wires.

Overload the wall outlet by plugging in too many appliances. It is a good idea to have only the bed plugged into the outlet.
Sit on the edge of the mattress. Adjustable mattresses are constructed with a soft edge which allows them to bend. Sitting on the edge will cause the mattress to deform more easily than a traditional flat bed.
Sit on the foot of the bed at any time. This puts extra stress on the motor and excess weight may cause the unit to fail.
Don't worry if the texture of the mattress rubbing against the texture of the base cover produces a corduroy or bumping effect when your adjustable bed is raised or lowered. This is a normal result of friction and will soon wear off with use. If you must stop the problem before the bed is worn in, you can purchase a gripper sheet that can be inserted between the mattress and base as a temporary solution. These gripper sheets can be found at most linen/household stores.
Don't worry if you notice a little bit of slipping between your adjustable mattress and the base as you break-in your new bed. A piece of foam or gripper sheet will minimize the effect. However, please note that some movement has to occur and will not go away because of the adjustability features of your new bed.
Do not use this bed with an Oxygen Tent under any circumstances.

Check to see that your adjustable bed is plugged into the wall.
Check to see if the household circuit is working.
Check to see if the outlet that the bed is plugged into is controlled by a wall switch which has been turned off.
Check your power cord for damage. Occasionally we find that a bed pushed too close to a wall can damage the plug as it brushes against the wall while being adjusted.
If you have a memory system on your model you may need to unplug the power cord, wait ten seconds and then plug it back in to the outlet to reset the memory. (Refer to the instructions that came with your hand control.)
If you have a wireless remote control for the bed and you are sure you are getting power from the wall outlet the batteries in your remote might be dead. Replace the four AA batteries and try again. (You may need to reprogram the remote after changing batteries – see directions below.)

Move the beds back into position so that they are even with each other. Check to make sure that all wheels are in the locked position.

Occasionally shipping, handling and warehouse storage will cause a compression in the length of your adjustable mattress due to the way it is transported and stored. It may appear to be shorter than the foundation by as much as a couple of inches. The mattress will relax and stretch out again within thirty days of use.

For the Premier Bed:

Unplug the bed from the wall outlet and wait 30 seconds before plugging it back into the wall. Push the “head up” and “flat” button at the same time for 30 seconds. The indicator light will flash rapidly while the buttons are depressed. After 30 seconds the remote should be operational.

For the Platinum Bed:

Unplug the bed from the wall outlet and wait 30 seconds before plugging it back into the wall. Push the “POS 1” button on the top left of the hand control and the “flat” button on the bottom right at the same time for 30 seconds. The indicator light will flash rapidly while the buttons are depressed. After 30 seconds the remote should be operational.